Terms & conditions

Terms and conditions

  1. The request for availability for a stay can be made through the Booking Form of this site. We will respond to the request promptly and in case, give instructions for booking.
  2. Methods of payment: to confirm the reservation we kindly ask you to pay the amount during the booking.
  3. Documents: upon arrival it is essential to present a valid identity document for each guest, to allow registration in accordance with the laws in force. In the case of minors, these must be accompanied by at least one of the parents or be provided with a signed authorization.
  4. Check in: the rooms are available after 3 pm. However, we kindly ask you to communicate the expected time of arrival or any delays so as to ensure our presence at the time of your arrival. In case the arrival time will not be communicated the check in will be made from 17.00 to 20.00.
  5. Check out: rooms must be vacated no later than 10 am
  6. Parking: free on site
  7. Children from 0 to 3 years: stay free;
  8. Animals: are allowed.
  9. Smoking: we’re sorry, but smoking is not allowed in the rooms.
  10. Transfer from and / or to the airport: only on request and at an additional cost.
  11. Breakfast and rearrangement of rooms: unless otherwise agreed, breakfast will normally be served from 7.00 to 9.00. The rearrangement of the rooms will be made from 10.00 to 12.00; change of linen every three days.
  12. Cancellation and / or waiver of stay: in case of cancellation of the stay by the client, the communication must be received in writing; We will try to do our best to meet the needs of the customer by moving the booking but if this is not possible, we will proceed as follows:
    For cancellations received before the 21st day before the arrival no penalty; the deposit paid will be fully refunded.
    For cancellations received between the 20th day and the expected date of arrival the full amount will be withheld.
    In case of No Show the full amount of the stay will be due.
  13. Early departure: any changes must be communicated promptly before arrival; if the customer decides to anticipate the departure during the stay before the established date, he will still have to pay the amount of the indoor stay.
  14. The booking conditions are subject to Italian law. In case of disputes the competent court will be that of Trieste.

 

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